Refund policy

We sincerely hope that you will be thrilled with every item you order from Grace & Favour Home. We do however understand that occasionally you may wish to return for an exchange or refund. For standard, non personalised items, in order to refund or exchange, we require items to be returned to us in their original, resaleable condition, including packaging where applicable, within 28 days. We must be advised of the intended return before the items are sent back to us. Items must be sent back securely packaged. We recommend using a signed for service, or obtaining proof of postage, as we cannot accept liability for items not received back or for those that are damaged in transit. Please include a copy of your dispatch note with your return. Return postage is at your own cost unless the returned goods are faulty. We reserve the right to refuse a refund if the items are not returned in a fully saleable condition. Cut lengths of fabric are non-refundable.